Steinbuch Centre for Computing (SCC)
2020-04-14

Access to the SCC ticket system for all students at KIT

All students at KIT will be able to use the customer interface of the SCC ticket system to submit user requests regarding central IT services of SCC.

SCC ticket system: Example of a support request

The SCC uses a web-based ticket system to efficiently process service requests.

From now on, not only KIT employees but also all KIT students have the possibility to post their requests concerning the IT services of the SCC in the SCC ticket system.

The SCC recommends all students with a valid KIT account to use this communication interface!

The associated authentication saves the service desk from having to check the status of the requesting persons with regard to the student status. In addition, students can independently track the requests made in the ticket system and continue to communicate with the SCC using the ticket they have entered.

If you have any questions regarding the operation of the ticket system, please contact the
SCC Service Desk, Tel. -8000, mailto: servicedesk∂scc.kit.edu

Service description: SCC Ticket System
Customer interface: Login External Link

Birgit Junker