The SCC-Servicedesk is the central contact point for all matters relating to the IT-services of SCC. If possible all inquiries will be resolved immediately by the Servicedesk-staff. Problems or requests that cannot be solved directly will be entered in a trouble ticket system that forwards the problem to a working group of experts. After your problem has been solved you will be notified by an automatic e-mail from the system.
SCC Servicedesk informs and helps you dealing with terms concerning all IT-ranges of SCC, especially questions in following areas:
- Acceptance of questions, wishes and fault indications coming from KIT 'IT-Beauftragte', KIT-coworkers and KIT-students
- Consulting KIT 'IT-Beauftragte', KIT-coworkers and KIT-students concerning themes like:
- Activation and management of KIT-Accounts (selfservice portal) and related things
- Generell aspects concerning Print- and Plot at SCC
- Mail-configuration
- Data-storage and -transfer
and many more themes
- Management of KIT-accounts by SCC-Servicedesk:
- password management (change and reset of passwords for KIT-coworkers and -students)
- locking of KIT-accounts
- acceptance and administartion of applications allowing to access High Performace Computing machines
- management of special accounts you need to take part on courses running in the SCC-poolrooms trainingrooms)
- registering of KIT-service- administration accounts
- Acception of certification application forms (KIT-CA) and personality check
- Organisation of handing out data information of data from former fzk- and university-fileserver