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You can reach us:

Phone: +49 721 608 8000

Mo-Th: 08:00 AM - 06:00 PM
Fr:       08:00 AM - 05:00 PM

Fax: +49 721 608 992008
email: servicedeskNdg9∂scc kit edu

Consulting Counter

Campus South:
Building 20.21 Ground Floor, Red Counter

Mo-Th: 09:00 AM- 06:00 PM
Fr:       09:00 AM- 05:00 PM


Campus North:
Building 441, Room165

Mo-Th: 09:00 AM- 06:00 PM
Fr:       09:00 AM- 05:00 PM

 

 

Service desk

The SCC-Servicedesk is the central contact point for all matters relating to the IT-services of SCC. If possible all inquiries will be resolved immediately by the Servicedesk-staff. Problems or requests that cannot be solved directly will be entered in a trouble ticket system that forwards the problem to a working group of experts. After your problem has been solved you will be notified by an automatic e-mail from the system.

SCC Servicedesk informs and helps you dealing with terms concerning all IT-ranges of SCC, especially questions in following areas:

- Acceptance of questions, wishes and fault indications coming from KIT 'IT-Beauftragte', KIT-coworkers and KIT-students

- Consulting KIT 'IT-Beauftragte', KIT-coworkers and KIT-students concerning themes like:

              - Activation and management of KIT-Accounts (selfservice portal) and related things

              - Generell aspects concerning Print- and Plot at SCC

              - Mail-configuration

              - Data-storage and -transfer             

                 and many more themes

- Management of KIT-accounts by SCC-Servicedesk:

               - password management (change and reset of passwords for KIT-coworkers and -students)

               - locking of KIT-accounts

               - organisation of KIT-Account prolonging applications (only for KIT-coworkers)

               - acceptance and administartion of applications allowing to access High Performace Computing machines

               - management of special accounts you need to take part on courses running in the SCC-poolrooms trainingrooms)

               - registering  of KIT-service- administration accounts

               - Acception of certification application forms (KIT-CA) and personality check

               - Organisation of handing out data information of data from former fzk- and university-fileserver