Home | Sitemap | deutsch  | Legals | Data Protection | KIT
You can reach us:

Phone: +49 721 608 8000

from 09/10/2018

Mo-Th: 08.00 AM - 06.00 PM
Fr:       08.00 AM - 05.00 PM

Fax: +49 721 608 992008
email: servicedesk does-not-exist.scc kit edu

Consulting Counter

Campus South:
Building 20.21 Ground Floor, Red Counter

Mo-Th: 09.00 AM - 06.00 PM
Fr: 09.00 AM - 05.00 PM

Campus North:
Building. 441, Room 165


09.00 AM - 04.30 PM


Service desk

The SCC-Servicedesk is the central contact point for all matters relating to the IT-services of SCC. If possible all inquiries will be resolved immediately by the Servicedesk-staff. Problems or requests that cannot be solved directly will be entered in a trouble ticket system that forwards the problem to a working group of experts. After your problem has been solved you will be notified by an automatic e-mail from the system.

SCC Servicedesk informs and helps you dealing with terms concerning all IT-ranges of SCC, especially questions in following areas:

- Acceptance of questions, wishes and fault indications coming from KIT 'IT-Beauftragte', KIT-coworkers and KIT-students

- Consulting KIT 'IT-Beauftragte', KIT-coworkers and KIT-students concerning themes like:

              - Activation and management of KIT-Accounts (selfservice portal) and related things

              - Generell aspects concerning Print- and Plot at SCC

              - Mail-configuration

              - Data-storage and -transfer             

                 and many more themes

- Management of KIT-accounts by SCC-Servicedesk:

               - password management (change and reset of passwords for KIT-coworkers and -students)

               - locking of KIT-accounts

               - acceptance and administartion of applications allowing to access High Performace Computing machines

               - management of special accounts you need to take part on courses running in the SCC-poolrooms trainingrooms)

               - registering  of KIT-service- administration accounts

               - Acception of certification application forms (KIT-CA) and personality check

               - Organisation of handing out data information of data from former fzk- and university-fileserver