SCC Ticket system
The ticket system of the SCC is used to record and process all requests to the SCC. In addition, organizational units of the KIT (OU) can use the SCC ticket system to manage OU-specific support processes.
SCC ticket system for requests to the SCC
The ticket system of the SCC is used to record and process all requests to the SCC.
It facilitates communication between KIT employees and students and the service providers of the SCC.
Besides the already known ways to send a request to the SCC, by email, by phone, by personal contact at the Service Desk, the SCC ticket system offers all IT officers, KIT Employees, KIT Students, Guests and Partners a web interface to create requests, answer existing requests and track them.
The system used is Znuny LTS, the ((OTRS)) Community Edition (6.0.x) with long-term support (LTS).
SCC ticket system for use in KIT organisational units
SCC also makes the SCC ticket system available to support teams in organizational units at KIT.
The SCC ticket system for organizational units supports a simple procedure for processing activities and/or inquiries in an organizational unit and/or support team.
Interested OUs please contact the consultants in the SCC (see above).
Requirements for Use in OU
- Consultation and configuration by the SCC
- Only KIT members are part of the processing team
- Knowledge of service agreement for the use of a uniform ticket system at KIT (SCC ticket system) (in German only)
- Data protection: Entry in the electronic processing directory (eVV)
Are you interested?
If you are interested in using the SCC ticket system in your organisational or service unit, please contact us by e-mail at firstname.lastname@example.org. We will be happy to advise you and show you the possibilities that SCC ticket system offers you for processing your transactions.