The SCC ticket system is used to record and process all requests to the SCC. The Open Source Ticket System Open Technology Real Services (OTRS) is used.
|Contact Person:||Günter Grein|
The ticket system of the SCC is used to record and process all requests to the SCC.
It facilitates communication between KIT employees and students and the service providers of the SCC.
Besides the already known ways to send a request to the SCC, by email, by phone, by personal contact at the Service Desk, the SCC ticket system offers all IT officers (from the beginning of August 2019 also all KIT employees) a web interface to create requests, answer existing requests and track them.
The cost of this service will be calculated according to the budgeting rules applied to your organization.