Steinbuch Centre for Computing (SCC)
  • SCC Ticket system

  • The ticket system of the SCC is used to record and process all requests to the SCC. In addition, organizational units of the KIT (OU) can use the SCC ticket system to manage OU-specific support processes.

SCC ticket system for requests to the SCC

The ticket system of the SCC is used to record and process all requests to the SCC.

It facilitates communication between KIT employees and students and the service providers of the SCC.

Besides the already known ways to send a request to the SCC, by email, by phone, by personal contact at the Service Desk, the SCC ticket system offers all IT officers, KIT Employees, KIT Students, Guests and Partners a web interface to create requests, answer existing requests and track them.

The Open Source Ticket System Open Technology Real Services (OTRS) is used.

 
SCC ticket system for use in KIT organisational units

SCC also makes the SCC ticket system available to support teams in organizational units at KIT.

The SCC ticket system for organizational units supports a simple procedure for processing activities and/or inquiries in an organizational unit and/or support team.

Interested OUs please contact the consultants in the SCC (see above).

Requirements for Use in OU

 

Are you interested?

If you are interested in using the SCC ticket system in your organisational or service unit, please contact us by e-mail at it-support@scc.kit.edu. We will be happy to advise you and show you the possibilities that the OTRS-based system offers you for processing your transactions.