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The service descriptions are being translated at the moment

If there´s no English information available please use the German counterpart. We are working on the English translations right now and we apologize for any inconvenience.

Help & Support
Hilfe & Support
Handling of security incidents by KIT's Computer Emergency Response Team (CERT).
Hilfe & Support
Information and interaction portal for IT officers at KIT. Informations and tools (e.g. SCC ticket system and SCC change calendar) are provided here by the SCC in to support the partnership cooperation between the SCC and the IT officers at KIT.
Hilfe & Support
"SCC Flyers" are printed flyers with short instructions for selected SCC services.
Hilfe & Support
The SCC-Servicedesk is the central contact point for all matters relating to the IT-services of SCC. If possible all inquiries will be resolved immediately by the Servicedesk-staff. Problems or requests that cannot be solved directly will be entered in a trouble ticket system that forwards the problem to a working group of experts. After your problem has been solved you will be notified by an automatic e-mail from the system.
Hilfe & Support
The SCC Service News provides relevant information regarding changes to the services offered by the SCC to all KIT users under News (Category=Services) bereitgestellt.
Hilfe & Support
The SCC ticket system is used to record and process all requests to the SCC. The Open Source Ticket System Open Technology Real Services (OTRS) is used.
Hilfe & Support
The TechPoint is the contact point for technical problems.