Hilfe & Support

Do you need assistance? For each target group, the SCC provides different ways to find out about the services of the SCC. Filter the list by target group to find the right choice for you. Of course you can also contact us via the SCC Service Desk or the SCC Ticket System.

Help & Support
Hilfe & Support

Handling of security incidents by KIT's Computer Emergency Response Team (CERT).

Hilfe & Support

Information and interaction portal for IT officers at KIT. Informations and tools (e.g. SCC ticket system and SCC change calendar) are provided here by the SCC in to support the partnership cooperation between the SCC and the IT officers at KIT.

Hilfe & Support

"SCC Flyers" are printed flyers with short instructions for selected SCC services.

Hilfe & Support

The Service Desk is the central contact point of the SCC for all inquiries, problem reports and requests concerning the IT services of the SCC. Requests that the SCC Service Desk cannot answer directly are forwarded via a ticket system to teams of experts within the SCC. You will be informed automatically by e-mail about the current status of your request.

Hilfe & Support

The SCC Service News contains relevant information regarding changes to the services offered by SCC.
They are published under News (Kategorie=Dienste) .

Hilfe & Support

The ticket system of the SCC is used to record and process all requests to the SCC. In addition, organizational units of the KIT (OU) can use the SCC ticket system to manage OU-specific support processes.

Hilfe & Support

The TechPoint is the contact point for technical problems.

Hilfe & Support

Technical Client Support (TCS) is in charge of the centrally managed IT workstations at KIT. TCS sets up the workstation computers as well as connected components and configures them for centrally managed operation in the service units at KIT.