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Handling of security incidents by KIT's Computer Emergency Response Team (CERT). |
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The Baden Württemberg Support Portal is a ticket system for several services of the state of Baden Württemberg like bwCloud und bwHPC.
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Information and interaction portal for IT officers at KIT. Informations and tools (e.g. SCC ticket system and SCC change calendar) are provided here by the SCC in to support the partnership cooperation between the SCC and the IT officers at KIT. |
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Students can borrow laptops from TechPoint student support. The loan is intended to bridge short-term defects in your own hardware, it is not a permanent loan.
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The SCC chatbot is a service on the SCC website that offers students and employees digital support around the clock. The aim is to relieve the burden on IT support and at the same time ensure fast, individual help with typical IT queries. |
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"SCC Flyers" are printed flyers with short instructions for selected SCC services. |
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The Service Desk is the central contact point of the SCC for all inquiries, problem reports and requests concerning the IT services of the SCC. Requests that the SCC Service Desk cannot answer directly are forwarded via a ticket system to teams of experts within the SCC. You will be informed automatically by e-mail about the current status of your request. |
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The SCC Service News contains relevant information regarding changes to the services offered by SCC. |
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The ticket system of the SCC is used to record and process all requests to the SCC. In addition, organizational units of the KIT (OU) can use the SCC ticket system to manage OU-specific support processes.
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Technical Client Support (TCS) is in charge of the centrally managed IT workstations at KIT. TCS sets up the workstation computers as well as connected components and configures them for centrally managed operation in the service units at KIT.
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The TechPoint serves as a contact point for technical problems and the laptop lending service for students. |
Help & Support
Do you need support or are you looking for information? In addition to extensive information in the service catalog with instructions and FAQs, the SCC also offers dedicated support and information channels for each target group (list of help and support below).
The SCC ChatBot also supports you with your questions and problems. You can request it at any time, quickly and directly via the chat symbol at the bottom right. Of course, you can also contact us around the clock via our ticket system request support or use our Service Desk team directly, we will be happy to help.
Many institutions at KIT have their own IT commissioners (ITB) who can often help directly with problems with IT services. If you have technical questions, we recommend that you first contact the responsible IT representative at your institute. You can reach your ITB via the Self-Service-Portal in the general dataset accountinformation.
It is also worth taking a look at the operational messages. There you will find information on current faults, planned maintenance as well as warnings and information on security-relevant topics and changes in the service portfolio.