The majority of modern business processes are IT or softwarebased. Different software systems are often used for this purpose, thus forming a heterogeneous IT landscape. The automation of business processes therefore requires the integration of these systems and applications.

At KIT, this system integration is a particularly important strategic goal. It requires cooperative solution approaches of all parties involved in the business processes. The SCC, as Information Technology Center of KIT, especially the Applications, Middleware, and IT Architecture (AMA) Department, designs such integrated IT solutions and services and operates them in a future-proof manner.

Particularly with regard to the variety of service providers and consumers existing at KIT, IT components and solutions that provide a KIT solution through interaction play an important role. The facets of integration considered in AMA include people, portals, processes, and providers of different technologies and procedures.

The "Campus and Cloud Application" (CCA) department operates, develops, and maintains central, scalable software systems, providing them as services for students, staff, and partners at the state and consortium level (Baden-Württemberg, Helmholtz Association, DFN). In addition, CCA operates various clustered database management systems for KIT.

To meet the requirements of modern university IT, the department ensures highly available operation, continuous development, integration, data security, and user support for these systems. The department works closely with the KIT faculties and external partners.

Services managed by CCA include the campus management systems CAS Campus and HISinOne, the learning and examination platform ILIAS, the federal state service bwSync&Share, the software development platform GitLab, the KIT and DFN mailing list system, and other platforms that support teaching, research, and administration. In addition, CCA provides the KI.Toolbox as a platform for the use of AI (artificial intelligence).

Employees and students at KIT expect a functioning and secure IT working environment as well as transparent and orderly service processes for operation and support of applications and systems. CSM supports the provision of secure and reliable IT services with IT security and service management. Together with the operations teams, the CSM department continuously supports and improves the IT services of the entire SCC, among other things, by using "ITIL Service Management Best Practices". In this context, the SCC's service desk is the central point of contact and coordination for requests related to these services.

By means of a process-oriented client management system, CSM centrally manages the ed-user devices for administrative organizational units of KIT; for institutes, CSM provides further operating models.

Together with our partners in the organizational units, we design these IT processes in a cooperative way. The goal is to align the quality of IT services with the needs of the users and the available resources.