The SCC uses a ticket system based on Open Technology Real Services (OTRS) to manage user requests.
All IT officers of the KIT have already been granted access via a customer interface in order to directly post and track requests to the SCC.
As of August 5, 2019, the SCC will also make this customer interface available to all KIT employees, partners and guests as a further way of communication.
All KIT members with a valid KIT account in the form "ab1234" will thus have the opportunity to submit requests to the SCC in addition to the previously known communication channels such as e-mail, telephone or personal contact at the Service Desk.
At a later date, this communication option will also be made available to KIT students.
If you have any questions regarding the operation of the ticket system, please contact the
SCC Servicedesk, Tel. -8000, mailto: servicedesk∂scc.kit.edu