Decision support chat
Instant messaging is fast, informal, short and precise. During a presentation, questions can be asked or additions made in the parallel chat without disrupting the flow of the presentation. The chat can be supervised by a lecture assistant, making the chat function an important complement to video conferencing systems.
If you want to use chat as a communication channel independent of videoconferencing, make sure that your community is familiar with the tool and is aware of the chat communication.
|Deployment scenario||Tool||Access for external users||1:1 communication||Integration with Outlook||Note|
1:1 chat, chat in teams/groups, chat accompanying video conference
|MS Teams||Considerrisk/protection of content|
|only during videoconference||BigBlueButton or DFN-Conf||Considerrisk/need for protection of content|
1:1 communication, predefined distribution lists, individual distribution lists, replies "to all"
|Outlook||Useencryption when sending sensitive data|
predefined participants in open or moderated lists
|Mailing lists||useencryption when sending sensitive data|
|Instant messaging with 1:1 communication, public and private chat rooms||Matrix||Considerrisk/protection needs for content|