2026-03-26 18:19
SCC Ticket System: Templates cannot be used, or can only be used to a very limited extent
| Description | UPDATE, 31 March 2026, 12:30 p.m. We have disabled the faulty ticket templates in the SCC ticket system (itsupport.scc.kit.edu) so that replies are sent out with the correct subject line, description and status. The vendor is continuing to work on a solution. _ _ _ 26.03.-31.03.26 There are currently issues with using ticket templates in both the SCC ticket system (itsupport.scc.kit.edu) and the OE ticket system (ts.scc.kit.edu) due to a faulty software package. The templates cannot be used in the usual way. Both when creating tickets from ‘sample tickets’ and when replying to enquiries, incorrect information is displayed in the subject line and in the body text. In most cases, the subject line reads ‘Re: Active Directory: Granting of admin rights’ instead of the original subject of your enquiry. Please check the content of the subject line and body text both when creating tickets from template forms and when editing tickets, and correct them accordingly. We are reliant on the manufacturer to resolve the issue. They are currently working on a solution. |
|---|---|
| Affected users | Users of the SCC ticket system itsupport.scc.kit.edu (Znuny) and the OE ticket system ts.scc.kit.edu (Znuny) |
| Workaround | Users of the SCC ticketing system should please send an email detailing their enquiry directly to it-support@scc.kit.edu. Users of the OE ticketing system should please contact their ITB. Thank you very much. |
| Exists since | 2026-03-26 18:19 |
2026-03-11 12:00
KIT mailbox: Exchange connection problems – Investigation into the causes is ongoing - Further disruptions possible
| Description | UPDATE, 11 March 2026, 3 p.m. Analysis work is taking place to analyse past connection problems with KIT's Exchange servers. The SCC is looking for a sustainable solution so that the problem does not catch us off guard again. Unfortunately, these analyses are urgent and necessary during operation, which means that further connection problems with the Exchange service are to be expected. The SCC is monitoring any connection problems that arise and will endeavour to resolve them immediately. Feedback from users has shown that not all mail clients appear to be affected equally. Thank you for your understanding. Your SCC Service Team _ _ _ Announcement from 10 March 2026, 8:00 a.m. Exchange connection problems with local Outlook on Windows. Workaround: use owa.kit.edu |
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| Affected users | KIT Users |
| Workaround | Use Outlook Web Access (OWA) at owa.kit.edu in your web browser or other mail clients. This may enable the connection to the Exchange Service. |
| Exists since | 2026-03-11 12:00 |
| Description | During maintenance item 60624246 (NAT64 migration), VPN dial-in issues occurred for approximately 10 minutes. |
|---|---|
| Affected users | Everyone who uses the VPN service provided by SCC |
| Existed since | 2026-04-01 09:05 |
| Fixed since | 2026-04-01 09:15 |
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