We publish significant changes made by Microsoft or the SCC on our website "Aktuelle Änderungen & Informationen". Have a look there before you “research” the FAQs.

Problem description
You have started the new Teams, you are logged in with your KIT account ab1234 ∂does-not-exist.kit edu and you do NOT receive any meeting information (link, code, options, ... are not added) when creating a Teams meeting in Outlook (using the Outlook add-in)!
Another problem could be that meetings already created in Outlook cannot be edited or changed.

Please note the latest information
As we have been informed by Microsoft, the problem with creating/scheduling MS Teams meetings in Outlook in combination with the new Teams (Teams NEW) should now be resolved. The previous workaround of using the classic Teams version instead of the new Teams version should therefore no longer be necessary.

According to Microsoft:
User impact: Users were intermittently unable to create new Microsoft Teams meetings using add-ins in Outlook for Windows.
More info: This issue was limited to a subset of users of Outlook for Windows. Where possible, users may have been able to bypass impact by creating new Microsoft Teams meetings using Outlook on the web. As this issue was intermittent, subsequent attempts to create meetings may have succeeded.
Final status: We've confirmed that deployment of the fix has completed and we've confirmed via telemetry that impact has been remediated.
Scope of impact: Any user creating a new Microsoft Teams meeting using an add-in in Outlook for Windows may have been intermittently impacted.

Prerequisite for this is the installation and use of the latest and new Teams version!
After switching to the MS Teams NEW, exit your Outlook (File -> Exit) and restart Outlook.

Old Solution/workaround
In these cases, please be sure to switch to the classic Teams version and restart Outlook. Using classic Teams, you should be able to create and edit a Teams meeting in Outlook as usual.

If the workaround does not work, it may be necessary to reinstall Teams:

• Exit Outlook
• Uninstall Teams completely and delete all remaining Teams remnants under ...
  • %appdata%\Local
  • %appdata%\Roaming
• Reinstall Teams, start Teams and switch to the classic version 
• You can then start Outlook and (hopefully) successfully create the Teams meeting

Problem
Unfortunately, the meeting invitation in Outlook was recently changed with an update.
If you click on "Invite participants", the normal meeting invitation automatically becomes a team meeting. Theoretically, you should be able to change this default setting in the options. However, this option is only available in Outlook M365.
 

What can be done instead?

If the problem continues to occur after updating the Outlook Add-in or after updating MS Teams, proceed as follows:

As soon as the appointment has been changed to a Teams meeting, the symbol for the team meeting appears in the header.

If you click on the symbol, the header expands:

By clicking on "Do not host online" the Teams meeting disappears and it is again a normal meeting request.

The owner of a team can invite external guests to join it. A description can be found at https://support.microsoft.com/en-us/office/add-guests-to-a-team-in-microsoft-teams-fccb4fa6-f864-4508-bdde-256e7384a14f.
What do you need to know in advance?

The article does describe that you should adjust the display name, but this is automatically adjusted again as soon as the guest has accepted the invitation.

To add to a team, select the displayed user name, confirm it with ADD and close the window.
Now the guest account is created in the background, the invitee receives an invitation by mail, via which the invitation must be accepted

Organisational arrangement: At KIT, such an external guest account is deleted without further enquiry as soon as:

• the guest account is no longer a member of any team, or
• the last login with the guest account took place more than 180 days ago 

We recommend the type "Professional Learning Community (PLC)" or "Other".
In these two types, the OneNote notebook is used as the notebook. This can be used with the OneNote versions licensed and available at KIT. 
For more information and distinguishing features of the team types, please refer to https://support.microsoft.com/en-us/topic/choose-a-team-type-to-collaborate-in-microsoft-teams-0a971053-d640-4555-9fd7-f785c2b99e67

Yes, but students are created in a separate client and can only be included as guests in teams on the employee client. Please note guests in teams and "Special features for students".

You do not want to add your numerous students to a team individually? Then generate a join link via Campus Team Connect and make it available to your students, e.g. in ILIAS, or distribute it to the participants by e-mail. They can easily join the team via this join link (prerequisite for students: acceptance of the privacy policy).
How to create a join link is explained in this short tutorial.

You can find detailed instructions for use in online teaching at the Centre for Media Learning (ZML): https://www.zml.kit.edu/english/Interactive-online-seminars-MS-teams.php

For this, the external colleague must invite you with the address ab1234∂kit edu ! An invitation with the normal mail address does not work, because this address is unknown in the teams area.

Note and tip
You can find out which address you actually have to use to be invited by an external institution or to be registered there as a guest at https://myaccount.microsoft.com/.
After successful authentication, the mail address/user account is displayed below your name.

To do this, perform the following steps

•     open a new private/incognito browser window (Chrome/Edge),
•     enter the URL https://myaccount.microsoft.com/,
•     enter your user account ab1234 ∂does-not-exist.kit edu or ab1234 ∂does-not-exist.partner kit edu to log in to MS Teams,
•     you should get to the KIT shibboleth page,
•     there you enter your abbreviation and password for authentication at KIT
•     and you will get to the MS MyAccount page, where your account with the mail address/account for MS Teams at KIT will appear under the overview (below your profile picture and name).
•     Please pass on this address to the external institution.

Explanation: Unfortunately not every account was created with ab1234 ∂does-not-exist.kit edu or ab1234 ∂does-not-exist.partner kit edu, accounts created before March 2020 got a MS Teams/-Azure account with vorname nachname ∂does-not-exist.kit edu created (this was the regulation at that time, which is still valid for this group of people).

 

Necessary steps

In order for you (the students) to be offered courses in teams, the following steps must be taken:

1. Consent to the privacy policy, https://my.scc.kit.edu/shib/azurefreigabe.php
2. The invitation to join a team must be accepted (join team). The invitation is sent out by the lecturer, or you can join a team in Ilias.
3. Teams must be started (web application or app) and
4. agree to a second Microsoft privacy policy. Then it should be possible to change clients as described on the page https://www.scc.kit.edu/dienste/ms-teams-studierende.php.

Solution for problems

Please allow yourself a lot (!) of time between the individual steps. If it still doesn't work after 24 hours, please contact teams-support∂scc.kit.edu with your uxxxx∂student.kit.edu account.

Cause

The cause of the problem is most likely due to an error at Microsoft and the sometimes very long synchronization times of individual components.

Further notes/possibilities

• Call up Tenant -> this will give you the opportunity to agree to the Microsoft privacy policy (https://teams.microsoft.com/_?tenantId=4f5eec75-46fd-43f8-8d24-62bebd9771e5)
• With uxxxx account log in at https://my.scc.kit.edu. There, under "MS-Teams Cloud Usage", request the individualized invitation link and follow the instructions in the e-mail that is sent out -> this will give you the opportunity to agree to the Microsoft Privacy Policy. At the same time you will be automatically added to a test team. You can leave the test team at any time.
• Please try Chrome https://teams.microsoft.com first.
• Log out/log in. To log out means: Click on log out in the top right corner. Always log in with your KIT Account uxxxx∂student.kit.edu to
• For problems with the desktop app (client change works in the browser)
  • switch back and forth between clients in the browser. This should also be possible with a time delay in the client.
  • Empty the cache: https://medium.com/365uc/how-to-force-refresh-rebuild-of-microsoft-teams-client-cache-e92b7739fca3
  • Reinstall the desktop app.

Unfortunately, students do not find the employee accounts in the teams area of KIT and therefore cannot start a chat with the supervisor from their side.
However, if the supervisor starts a chat with the student, her contact will appear in the student's contact list and the communication can be maintained at any time.

Lecturers can apply for one or more guest accounts for their guest students (GH) via the ticket system for the use of MS Teams at KIT.
Once the GH account has been created, it must be assigned to the appropriate team (lecture) by the lecturer, unless it was specified when applying.

For the assignment of multiple Gashthörer accounts, use the Excel file "Template_MSTeams_GasthoererInnenAmKIT.xlsx" (explanations included) and attach it to the assignment ticket.

First check whether the client change or the change to the guest account of another institution works via a new private browser window 

1. Checking the WebApp in private browser

Please test the MS Teams access as follows:

• Open an incognito/private new browser window (Google Chrome/Edge)
• Enter https://teams.microsoft.com as the address
• MS login with uxxxx ∂does-not-exist.student kit edu / ab1234@kit.edu / xy1234@partner.kit.edu (business and school account), then you will be redirected to...
• the company page of the KIT (Shibboleth),
• authenticate there with user/account uxxxx /ab1234 / xy1234 and corresponding password
• MS Teams should start and you should see your teams in your home organization
• Test organization/client change if this is the problem
  • Click on the profile picture at the top right
  • Select the displayed guest account of the other organization

2. WebApp works - Desktop app does not work

If the switch or the login in the WebApp works, everything is OK with the accounts so far. Now you need to reset the saved logins on your computer and clear the cache.

Windows: Clear cache & delete saved logins

• Remove the following checkmarks in the Teams settings:
  • Start Teams automatically
  • Open application in the background
  • Continue to run application when closing
• Close Teams (Logout & Exit)
• Empty the cache (Windows)
  • https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache
• Clear the following directories:
  %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
  %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
  %LocalAppData%\Microsoft\OneAuth 
  %LocalAppData%\Microsoft\TokenBroker
  %LocalAppData%\Microsoft\IdentityCache
• Restart teams

MacOS: Clear cache & delete saved logins

• Remove the following checkmarks in the Teams settings:
  • Start Teams automatically
  • Open application in the background
  • Continue to run application when closing
• Close Teams
• Clear the Cache (MacOS)
  https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache
• Delete the saved logins in the MacOS keychain
• Restart teams

3. WebApp - Client change does not work

There may be something wrong with the link to your guest account in another institution

• Have you been incorrectly registered at the institution with firstname.surname(@student.kit.edu, @kit.edu, @partner.kit.edu) instead of uxxxx ∂does-not-exist.student kit edu / ab1234@kit.edu / xy1234@partner.kit.edu? This incorrect account must be completely deleted by the other institution and recreated with uxxxx@student.kit.edu / ab1234@kit.edu / xy1234@partner.kit.edu.
• If the entry in a team of the external institution is missing, access to this institution is not possible
• Some third-party institutions require MFA (multi-factor authentication) for guests, set up 2FA for your KIT account in my.scc.kit.edu (token management => for MS account)

Please agree to the privacy policy. If this does not help: please send an email with your account to teams-support∂scc kit edu.

No!
When registering for teams, the account verification is forwarded to our own Shibboleth provider. Here the account (in the form ab1234 or uxxxx) is requested again.
The password is requested at this point and only at this point.
If you have to enter a password beforehand, you are either not logging in with an account within kit.edu/student.kit.edu/partner.kit.edu or you have landed on a page that poses a security risk.
Bottom line: only provide the password on our own site!

Some apps, including Microsoft Teams, report via a Windows Defender Firewall dialog that some features are blocked by the firewall. This message can be ignored with the "Cancel" button.

For MS Teams to work in the browser, third-party cookies must not be blocked. In Chrome the error can be corrected by calling the page chrome://settings/content/cookies. There, turn off the option "Block third-party cookies".

Accounts created within the last few minutes may not have been assigned a license for team use. If the problem persists even after a long wait or with an existing account, please contact teams-support ∂does-not-exist.scc kit edu

Error message when trying to log in: AADSTS51004

Sometimes during the login process you are asked to indicate whether you want to stay logged in to your apps and/or whether you allow your device to be managed by your organization.
You may receive such a popup window:

Here you need to uncheck "Allow my device to be managed by my organization" and then click "No, only log in to this app" (or similar). After that, the login process continues as usual.

If the MS Teams DesktopApp suddenly does not start anymore, MS Teams was probably updated in the background. Sometimes it helps then to set the compatibility mode to "Windows 8".
Proceed as follows:

• Close MS Teams DesktopApp
• If it is at the bottom of the bar: Shift + right mouse over the Teams icon.
• A context menu should pop up
• Select "Open file path" there
• Now the explorer should open with the Teams directory
• Right click on the file "Update.exe" and select properties
• Tab "Compatibility
• Set compatibility mode to "Windows 8" (confirm everything)
• Restart MS Teams DesktopApp

For data protection reasons, the VoiceMails function including the transcription option is switched off.

When creating a team, you have to decide whether you want to create a public or a private team.

The most important differences:
In a private team, the owner invites or registers the members. The shared data is only available to the team members.
Anyone who wants to can become a member of a public team, but the owner is not involved. The team data can be read by all accounts in the organization.

 

How can I check whether my team is public or private?
(New teams...)

In the three-dot menu next to the team name, you will find the "Manage team" command as the owner, click on it.

• Then go to the "Settings" tab.
• Here, click on "Edit" under the team details below the name
• In the following options window, you can select the desired variant in the lower area under "Data protection".
•  
• Then confirm with "Done".

 

Information from Microsoft
at https://learn.microsoft.com/de-de/microsoft-365/solutions/configure-teams-three-tiers-protection?view=o365-worldwide#three-tiers-at-a-glance 
https://support.microsoft.com/de-de/office/machen-sie-ein-%C3%B6ffentliches-team-in-microsoft-teams-privat-6f324fbc-6599-4612-8daa-ff5d35a746bf

The data is stored on Microsoft servers and therefore you should handle your data with care. No sensitive data should be uploaded or talked about. Therefore there is only a toleration of data protection during the crisis.

It is up to each employee to decide whether or not to switch on the camera on his or her terminal. It is not permitted to force the use of the camera. Recording of the video conference does not work. This function is currently not available.

Via https://connect.studium.kit.edu an overview of the existing teams can be displayed.
In the table, teams can be left again by clicking on "Leave team". It may take some time until the change is synchronized in all systems and is also displayed in the Teams client.

At myaccount.microsoft.com collected information about the own teams account can be found.

Here you can find, for example, the e-mail address with which you can be invited externally. Under the heading "Organizations" you can see all the organizations you work with. Here you can also leave external organizations.

Please note: The password to your own account cannot be changed here!
The Teams account is linked to the KIT account at KIT. And the rule is: password change only via identity management (IDM), this means Password change only via my.scc.kit.edu .

Unfortunately, the "Schedule Out of Office" function, as offered in MS Teams under "Set status message", cannot be used at KIT.
You will receive an error message when you save this absence.

A prerequisite for this function is that the KIT mailboxes are located in the Microsoft Cloud, which is currently not the case. The KIT mailboxes are still located on the Exchange servers operated by the SCC locally at the KIT.
There is only the option of setting a status message and scheduling it:

You must configure out-of-office notifications for the KIT mailbox under Outlook.

Transcription - NOT approved at KIT
When transcribing, the spoken words are also logged as text.
This word log is then saved in the team or in the chat and can be read subsequently.

Live subtitles - Released at KIT
Anyone taking part in a meeting can have the spoken words displayed live during the meeting. 
After the meeting has ended, however, the subtitle texts are no longer available or comprehensible.

Unfortunately, many people are currently experiencing the error that an ongoing meeting is not visible in a team. It is therefore not possible to join the meeting.

Workaround:
After starting a meeting in the team, the person starting the meeting immediately goes to the meeting options.
These can be found as follows: Go to the 3 dots (More) - Settings - Meeting options.

These are then displayed on the right-hand side of the window.
Change any setting here, click on Save (at the bottom), change the setting back if necessary and save again.
The other participants can now see the meeting in the team and join it. (The date may be completely wrong)

If you started the previous Teams with a pinned icon in the taskbar, you have to change the icon after switching to the new Teams.
To do this, start the new Teams, pin it to the taskbar again. A new icon with "NEW" will appear on the taskbar.
Please detach the previous icon from the taskbar.

For data protection reasons, the VoiceMails function including the transcription option is switched off.

The previous Linux client for Microsoft Teams was discontinued by Microsoft at the end of 2022. Microsoft now relies on the Progressive Web App (PWA), which is available for both Edge and Chrome browsers on Linux.
Microsoft Teams for Linux users will therefore run in the browser in the future - as a Progressive Web App (PWA). It can be installed in a similar way to an app and offers a few more functions than the previous Linux Teams client.
Info MS TechCommunity: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/microsoft-teams-progressive-web-app-now-available-on-linux/ba-p/3669846

Apparently there are always problems or function restrictions when using the Linux Teams Client or the Progressive WebApp (PWA) for Linux under some Linux distributions.

Missing function: window splitting and background in meetings
In the Linux Teams client from Microsoft, window splitting is not possible. Microsoft itself writes that this feature does not exist:
https://support.microsoft.com/en-us/office/share-content-in-a-meeting-in-teams-fcc2bf59-aecd-4481-8f99-ce55dd836ce8?ui=en-us&rs=en-us&ad=us - "Window sharing isn't available for Linux users."
Likewise, with the MS Linux Teams client, the background in a meeting cannot be blurred.

Possible workaround for problems: Teams for Linux (unofficial client via Electron)
Unofficial Microsoft Teams client for Linux using Electron. It uses the Web App and wraps it as a standalone application using Electron.

There are several options.

• You can only find people who have agreed to use Microsoft Teams. No record is created in the address book without consent.
• Shorter searches than 6 characters are not possible.
• Students can only be found in the employee client if they have been invited.
• Students can only be searched by first name and surname if they have agreed to the transfer. Otherwise students are only listed under pseudonym.
• One account can have multiple email addresses associated with it, but only one of them is transferred to the Microsoft cloud. Therefore, finding an email address is often difficult.
• Newly created accounts are not immediately available in the directories.
• Your team client may have cached old search results.

Bypass solution Alternatively, if you cannot find a colleague to add to a team, the colleague can search for the team and request to join. We are not aware of any problems this way.

MS-Teams was introduced at KIT during the Corona crisis and is currently tolerated by KIT's data protection department - https://www.dsb.kit.edu . The possible uses are currently being reconsidered. The calendar and other cloud services are not primarily part of MS Teams and are therefore not approved.

The functions or tools for so-called "existing users" (people who already used MS Teams before 03/2020) were not subsequently restricted.

On 23.08.23 the recording function at KIT was activated for MS Teams!

At KIT, the legal requirements for recording of participants with approved video conferencing systems at KIT generally apply.

General instructions for recording a Teams meeting can be found at Microsoft Support at https://support.microsoft.com/en-gb/office/record-a-meeting-in-teams-34dfbe7f-b07d-4a27-b4c6-de62f1348c24.

Note that recording is only possible in a meeting that was started in a team. Also, only owners and members of a team have permission to start or stop recording a meeting. Guests and people from other organizations are not authorized to do so.
After the end of the recording, the video file (*.mp4) can be found on the SharePoint page of the team.
Currently, a retention period of 60 days after the end of recording applies.

Here you can find detailed instructions and hints: Instruction Teams Records

In a meeting, there is definitely more often a need to retreat into smaller groups for a discussion.

For this purpose, with the client app now gives a new icon: Two nested rectangles.
If you click on them, you can create different rooms and assign people to them.

Without a client app, there are the following two options:

Meeting only with team members in teams

• create multiple channels
• assign one channel to each team member
• start a meeting in all channels in time

For discussion, the team members then use the respective meeting in the selected channel

Meeting with team members and with external participants

• Create an Outlook appointment for each breakout room with "New Teams Meeting".
• Name the appointments in a meaningful way. They are all in parallel in terms of time.
• Now create a web page for yourself on which you embed the meeting links

This way, everyone can access the right spaces for discussion in smaller groups.

YES. Since the end of March 2025, it has been possible for an authorized person to create Teams meetings for another person in their Outlook calendar.

However, if you receive the message “Unfortunately, it is not possible to connect to the server at the moment. Please try again later.”, you should restart Outlook and Teams or restart the computer.

If you receive the message “You do not appear to have permission to schedule meetings for this account. Contact the owner to get permission and try again”, you have not been entered as an authorized person in the other person's calendar. Contact this person directly so that you can be assigned the authorization.

Previous workaround

• The person to be represented creates a meeting ONCE in their own Outlook calendar WITHOUT specifying participants.
• The created link of this teams meeting can then be copied by the substitutes in a "normal" meeting appointment of the person to be substituted and distributed to the participants.
• Please note that the creator of the team meeting is always the organizer of this meeting.

The operating system is not supported by Microsoft with the client application. Possibly the (limited) use in a browser is possible.

Initially, there were problems with adding or updating profile pictures.
You can now change your profile picture in every Teams app via the profile picture and the camera icon.
In the desktop app or web app

In the SmartphoneApp it can also be changed via the profile picture, it just looks a little different.

Please be patient until the updated profile picture is displayed correctly for everyone (caching).

Subject: DesktopApps MS Teams & Outlook on Windows Clients
Problem: In Outlook calendar, the icon for creating teams meetings is not visible despite the activated add-in.

Possible solutions

(1) New installation of the DesktopApp MS Teams

•     Exit MS Outlook and MS Teams
•     Uninstall MS Teams
  • Make sure that no remnants of the Teams installation (including folders) are left on the client
•     Reinstall MS Teams
•     Attention: Before you start Outlook again, you should have started MS Teams.

(2) Are you using Windows 10 2016 LTSB with Office 2016?

• a new installation may be sufficient. But if the add-in cannot be activated under Add-Ins or in Calendar, then....
  replace the %localappdata%\Microsoft\TeamsMeetingAddin\1.0.22209.4\x86 directory with the following x86 replacement directory: ZIP-File