Many inquiries concerning the work with the IT workstation computer, the IT services of KIT, and the software used (e.g., TeamViewer, see below) can be handled remotely by IT support. For this purpose, an SCC employee connects to the user's workstation computer using remote control software. The connection is only established if the users agree. Furthermore, remote support can also be provided using the MS Teams video chat function (sharing the screen of the workstation computer).
TeamViewer for support by SCC
With the TeamViewer program, our 2nd-level agents can connect to your computer in just a few seconds. Since TeamViewer uses an exchange server to which the TeamViewer customer module connects, this is possible even if your computer is behind a firewall and incoming connections are not allowed.
After the installation is completed quickly, you will receive a user ID and password. Only after that a connection can be started. This makes it possible for our processor to see and control your screen as if he were sitting in front of it himself. This makes explaining and solving your problems/questions much easier.
- Download TeamViewer customer module
Please run the corresponding customer module.