• SCC Service Desk

  • The Service Desk is the central contact point of the SCC for all inquiries, problem reports and requests concerning the IT services of the SCC. Requests that the SCC Service Desk cannot answer directly are forwarded via a ticket system to teams of experts within the SCC. You will be informed automatically by e-mail about the current status of your request.

SCC Service Desk informs and helps you dealing with terms concerning all IT-ranges of SCC, especially questions in following areas:

  • Acceptance of questions, wishes and fault indications coming from KIT IT appointees, coworkers and students
  • Consulting KIT IT appointees, KIT-coworkers and KIT-students concerning topics like:
    • Activation and management of KIT-Accounts (selfservice portal) and related things
    • General aspects concerning Print- and Plot at SCC
    • Mail configuration
    • Data storage and transfer ​​​and many more topics

Management of KIT accounts by SCC Service Desk:

  • password management (change and reset of passwords for KIT-coworkers and -students)
  • locking of KIT-accounts
  • acceptance and administartion of applications allowing to access High Performace Computing machines
  • management of special accounts you need to take part on courses running in the SCC-poolrooms trainingrooms)
  • registering  of KIT-service- administration accounts
  • Acception of certification application forms (KIT-CA) and personality check
  • Organisation of handing out data information of data from former fzk- and university-fileserver


Accessibility by telephone

Mo.-Fr.: 9:00 a.m. - 4:30 p.m.