• SCC Service Desk

  • The SCC Service Desk is the central point of contact for questions, problems, and requests related to SCC IT services. Requests that we cannot handle directly are forwarded to the responsible specialist teams.

Before contacting us, please check the current service status announcements.

Appointments

Online Appointment

Online consultation via Zoom

Mon–Fri: 09:00–16:30

Book an appointment

Campus South

Building 20.21, Ground Floor, Red Counter

Mon–Fri: 09:00–16:30

Book an appointment

Campus North

Building 141, Ground Floor, Room 132

Mon–Fri: 09:00–16:30

Book an appointment

Our Services

Accounts and Access

  • Management of KIT accounts
  • Password management and provision of login credentials
  • Resetting authentication tokens
  • Locking KIT accounts
  • Creation and management of course, guest Wi-Fi, service, admin, and web service accounts

Identity Verification and Applications

  • Identity verification for KIT personal certificate applications
  • Receiving and managing applications for access to high-performance computing systems

Consultation and Support

  • Access to the student portal
  • Consultation on accounts managed by the SCC
  • Printing and plotting at SCC Campus North
  • Data storage and transfer
  • Consultation and support for macOS devices (best effort)
  • Assistance with other SCC services

A valid government-issued ID is required for certain services. This applies in particular to the provision of login credentials, password changes, resetting authentication tokens, and identity verification.

Further Information: