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You can reach us:

Phone: +49 721 608 8000

from 09/10/2018

Mo-Th: 08.00 AM - 06.00 PM
Fr:       08.00 AM - 05.00 PM

Fax: +49 721 608 992008
email: servicedeskNva6∂scc kit edu

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Consulting Counter

Campus South:
Building 20.21 Ground Floor, Red Counter

Mo-Th: 09.00 AM - 06.00 PM
Fr: 09.00 AM - 05.00 PM

Campus North:
Building. 441, Room 165

Monday-Friday

09.00 AM - 04.30 PM
 

 

SCC Service Desk

The SCC-Servicedesk is the central contact point for all matters relating to the IT-services of SCC. If possible all inquiries will be resolved immediately by the Servicedesk-staff. Problems or requests that cannot be solved directly will be entered in a trouble ticket system that forwards the problem to a working group of experts. After your problem has been solved you will be notified by an automatic e-mail from the system.

Contact:
Contact Person:

SCC Servicedesk informs and helps you dealing with terms concerning all IT-ranges of SCC, especially questions in following areas:

  • Acceptance of questions, wishes and fault indications coming from KIT 'IT-Beauftragte', KIT-coworkers and KIT-students
  • Consulting KIT 'IT-Beauftragte', KIT-coworkers and KIT-students concerning themes like:
    • Activation and management of KIT-Accounts (selfservice portal) and related things
    • Generell aspects concerning Print- and Plot at SCC
    • Mail-configuration
    • Data-storage and -transfer             
      ​​​and many more themes

Management of KIT-accounts by SCC-Servicedesk:

  • password management (change and reset of passwords for KIT-coworkers and -students)
  • locking of KIT-accounts
  • acceptance and administartion of applications allowing to access High Performace Computing machines
  • management of special accounts you need to take part on courses running in the SCC-poolrooms trainingrooms)
  • registering  of KIT-service- administration accounts
  • Acception of certification application forms (KIT-CA) and personality check
  • Organisation of handing out data information of data from former fzk- and university-fileserver

The cost of this service will be calculated according to the budgeting rules applied to your organization.