Technical Client Support - Frequently Asked Questions (FAQ)

I need a license for Adobe Acrobat Pro. How do I proceed?

The SCC runs its own online software shop in cooperation with Asknet. We support you in obtaining an Adobe Acrobat Pro license (Instructions).

A certificate is recommended for email encryption. Where can I get such a certificate?

All questions about applying for and using certificates can be found on the Frequently asked questions about certificates page.

How do I install a printer from the print server?

Open the file explorer and enter \\scc-fmc-print. Locate the printer you need. Right-click on it and select "Connect". Detailed information can be found in the instructions.

A new colleague needs equipment for her workstation. Can you help?

Ask your colleague to log in to the SCC ticket system (customer login with KIT account) Create a new ticket using the template "TechClientSupport: device request". You can request devices from our standard range which include laptops/PC, docking stations, monitors, mouse, keyboard, webcam, speakers, headset.

What do I have to consider when I get a new PC or my computer had to be reinstalled?

When moving, there are a few steps that need to be followed to ensure that all relevant data is transferred to the new system. Follow our checklist relocation.

I want to work from home. How do I connect to the KIT network?

For more information on dialing into the KIT network from outside via VPN connection, see the instructions for OpenVPN use for all operating systems and devices. You use a centrally managed PC? Contact us and we will install everything you need.

How do I install the KIT-WLAN?

You can use the KIT wireless LAN network with various end devices. The SCC department NET has compiled the corresponding configuration instructions. If you use a centrally managed PC, please contact us, we will install everything necessary.