The SCC uses a web-based ticket system to efficiently process service requests.
From now on, not only KIT employees but also all KIT students have the possibility to post their requests concerning the IT services of the SCC in the SCC ticket system.
The SCC recommends all students with a valid KIT account to use this communication interface!
The associated authentication saves the service desk from having to check the status of the requesting persons with regard to the student status. In addition, students can independently track the requests made in the ticket system and continue to communicate with the SCC using the ticket they have entered.
If you have any questions regarding the operation of the ticket system, please contact the
SCC Service Desk, Tel. -8000, mailto: servicedesk∂scc.kit.edu