• Telephony with Teams

  • Telephony with Teams in pilot operation
  • :

    Settings in Teams for telephony

    Microsoft describes the settings options at https://support.microsoft.com/de-de/office/verwalten-ihrer-anrufeinstellungen-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595.

    Using selected functions in Teams telephony

    Set up call forwarding
    • Settings →Calls → Call handling and forwarding
    • "Forward all calls" - OFF
    • "If you cannot answer a call" - Forward to voicemail

      Note: "Voicemail" means: The recorded message arrives as an e-mail in your Exchange mailbox.
    Defining call groups or deputies
    With a defined call group, call group members can receive calls on behalf of a person.
    • Settings →Calls → Manage call group
      →"Add call group" button
    Deputies can make and receive calls on your behalf. They will be notified when you change the call settings to forward your calls to them.
    • Settings →Calls →Deputies Manage
      →"Add deputy" button
    Define behavior for busy line or "do not disturb" status
    • Settings →Calls → Call handling and -forwarding
    • Set option "If you are currently making a call and receive another call"

      Meaning:
    Play busy tone
    - Regular tone for the caller, no further action.
    Let calls ring on my phone
    - Rings even though you are on a call.
    Divert as if the call was unanswered
    - The setting under"If you cannot answer a call" is used.

    How can I call a colleague?

    Via Teams
    Calls" icon - option 1
    • Enterextension number or complete external number via keypad or input field
    • Button "Call" button Select
      - The connection is established.
      -For internal telephone numbers, the name of the person called is displayed.
    Calls" icon - option 2
    • Enter the name of the person you are calling

      →Search result is displayed
      Attention: Unfortunately, an invalid number is displayed here in the first place. This number has nothing to do with the person you are actually looking for and must be ignored!
    • You will find the correct contact in the lower part of the search result →click on →Button"Call"
    In a chat
    • Open the menu at the video icon at the top right → Select audio call
    Via the search field in the header
    • Search for the name of the other party
    • Display the business card for the contact in the search result (visible on mouseover)

      → Click on the"Business card"icon
    • Click on the small phone icon in the business card pop-up window
    Via Outlook
    • Open mail
      • Search for the desired contact in the TO field of a new mail
      • Use the email address displayed in a received email
    • Place the mouse over the email address, wait ...
    • Selectthe telephone symbol → The call is established
    • Alternatively: wait longer until further information about the contact appears
    • Now either click on the telephone symbol or in the lower part (wait a little longer) on the number → call.
    Via the communication directory at KIT ...
    • Search for the desired person via the communication directory (KIT - Intranet - About KIT - Organization - People search)

      → Click on phone number

    • → Open button

    • → Select Microsoft Teams → Always specify → Call

      Note: The last two windows (appearance depends on the browser) should only appear once with "Always".